What is the consultation cost?
Initial Consultations (45-60min) - $135
Subsequent Consultation (30min) - $100
Which appointment type do I need?
All first time clients must make an appointment for an Initial Consultation (45-60min). All returning clients can make an appointment for a Subsequent Consultation (30min).
Do I need a referral from a GP?
No, you can make a booking directly.
Under some Medicare initiatives, you will need a referral for a treatment plan, such as a Chronic Disease Management Plan (CDMP) or EPC. Specific criteria apply, please speak to your GP to learn more. Under these initiatives, a ‘gap’ payment is applicable for all consultations following rebate. Please call to make an appointment.
Do you have HICAPS? (On the spot claiming)
Yes. Rebates are dependent on your level of cover, please contact your private health company for advice on rebate amounts. Initial Consultation code 1804. Subsequent consultation code 1802.
What is your cancellation policy?
If you need to cancel your appointment, we ask that you do so by 6pm the day before your appointment to allow the opportunity for this time to be offered to another client. Cancellations can be made via your appointment confirmation email, or by contacting the clinic. Please leave a message if the phone is unattended.
Cancellations made after 9pm the day before your appointment will be charged a fee of $95 to cover income loss, as inadequate time has been provided to fill this appointment with another client. Compassionate circumstances may be discussed with the clinic.
how do i select a clinic location when booking online?
When making an online booking, you will be promoted to select which clinic location you would like to visit, Denmark or Albany.
Alternatively, you can phone 0409816846 for further assistance when making your booking.
What days are the clinic locations available?
DENMARK - Wednesday
ALBANY - Friday
*Please note that our ability to reply to calls/messages on non-clinic days may be limited due to other commitments. Please be patient, we will get back to you as soon as possible.
The phone is unattended, what should I do?
Missed phone calls will be returned as soon as possible. Please note that our ability to reply to calls/messages on non-clinic days may be limited due to other commitments. Please be patient, we will get back to you as soon as possible. If you would prefer, please feel welcome to send an email.
If you would like to make a booking, please feel welcome to do so via our online bookings
If you are cancelling an appointment, please leave a message. We will honour cancellations made prior to 6pm the day before your appointment, even if we are unable to get back to you straight away. Alternatively, you may cancel your appointment using the link in your confirmation/reminder email.
Do you provide cranio-sacral treatment?
No. Education of cranio-sacral technique is no longer provided by universities in Australia. Additional training is required for this technique, please refer to the Osteopathy Australia website to find a practitioner who provides this type of treatment.
Do you treat babies and children?
Whitney Lewis will provide musculoskeletal examination and treatment to children of 3 years and older.
For treatment of children under 3 years, please refer to the Osteopathy Australia website to find a practitioner with a special interest in this field.
Where can I park?
Both clinic locations have free on-site parking.
Should I arrive early for my first appointment?
It’s recommended to arrive 5 minutes early to appointments. New clients will need to complete the online New Client Intake Form, the link can be found in confirmation and reminder emails, prior to attending their initial appointment. If this is not completed prior to your appointment, you may be requested to do this during your consultation time.
What should I wear?
Ideally, flexible pants or shorts and a t-shirt/singlet. Sports leggings/shorts are perfect. Clients may be asked to remove their t-shirt if they’re comfortable to do so. Please avoid skirts, dresses, rigid denim/pants.
Ladies, please wear a regular bra or sports crop.
What will happen during my first appointment?
We will discuss what prompted you to make your appointment, and revise your medical history.
We can then decide if treatment is appropriate, or if referral to another practitioner is required.
An examination of your movement will be performed and any orthopaedic or neurological testing required.
Treatment will involve passive and active movement, soft tissue releases and manipulation if indicated and agreed upon by the patient. Please note, not all treatments will include manipulation.
Advice for home management, exercise and prevention will be given.
X-rays, MRI’s, CT & ultrasound
If you have any previous relevant investigations/imaging, please bring these along with the attached report.
You may be referred for imaging if clinically indicated. There are no routine x-rays performed as part of treatment.
Is osteopathic treatment painful?
If your area of concern is painful to touch or move, treatment to this area may cause some pain or discomfort. We will aim to minimise any pain during treatment to make you as comfortable as possible, although typically clients may feel some tenderness during treatment.
It is common to feel some soreness/tenderness for 1-2 days following treatment due to the movement and releases provided during treatment.
If pain persists or is unmanageable, please contact us directly for further advice.
How many appointments will I need?
This varies with each individuals concerns and needs. For injuries, treatment may be needed more frequently to begin with, then less frequently as you improve. Ideally, your concern improves to a point of not requiring treatment. This is often within 3-6 treatments.
Some ongoing concerns, postural complaints and pathologies may be better suited to ongoing management, such as monthly appointments.
Clients are typically encouraged to use home management and exercise to help reduce the amount of treatment required.
What is your privacy policy?
Please follow this link to our privacy policy.
I would like more information about my rights in regards to health information.
Please visit the link below for the Office of the Australian Information Commissioner. https://www.oaic.gov.au/privacy/
What Regions do you service?
The Great Southern Region, including Denmark, Albany, Walpole, Pemberton, Manjimup, Mount Barker, Kojonup, Katanning and surrounds.